| Requirement | |
|---|---|
| Investment Amount | - |
| Land Area | - |
| Return on Investment | - |
| Franchise | https://www.apple.com/in/support/programs/aasp/ |
Important Notes
Apple Authorized Service Provider Program
The Apple Service Provider program is designed for companies interested in offering service to Apple customers, whether they are consumers, businesses, educational institutions or government organizations. Authorized Apple Resellers and businesses that specialise in service, but do not resell Apple finished goods products, are both able to apply for Apple Service Provider authorization.
Universities and colleges may apply for Service Provider authorization to deliver repair services to their students. All repairs covered under warranty must be performed by Apple-certified technicians.
Types of Service Provider
There are two main types of Service Provider :
- Authorized Service Providers, companies which are Authorized to provide repair services to all Apple customers.
- Limited Service Providers, companies and organizations which operate under limited service agreements which allow service for specific customers or specific Apple products as defined in the Limited Service Provider agreement.
Who can apply for Service Provider status?
Resellers, service companies and educational institutions in countries where Apple has a direct service presence may apply for Apple Service Provider authorization. Individuals or sole traders may not apply.
What are the benefits of Service Provider status?
Apple seeks to ensure that all Service Providers are able to deliver exceptional customer service to the highest standards in the industry. Apple Authorized Service Provider status gives your customers confidence and enhances your reputation.
1. Reimbursement for labour, parts and (where applicable) travel for repairs covered by Apple Limited Warranty or extended service agreement
2. Only Authorized Service Providers are able to obtain parts directly from Apple in order to complete repairs
3. Participation in the Service Excellence performance-based bonus compensation program (where applicable)
4. Access to comprehensive product, repair, service, take-apart, troubleshooting, and upgrade information, plus on-the-spot technical support available for certified technicians
5. Inclusion in Apple’s resource locator system, which enables customers to find their nearest Service Provider via the Apple website (excludes Limited Service Providers)
6. For more detailed information on the benefits of becoming a Service Provider, please contact your regional AppleCare team.
What are the requirements for Service Provider status?
Business Requirements
Organizations applying for Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.
Applicants who do not meet these requirements may still apply if there are special circumstances, as each application is reviewed on a case-by-case basis.
Premises
The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as a Service Location unless agreed by specific arrangement.
Technician Certification
Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products. For every thirty Apple repairs conducted each week, a service provider should employ at least one Certified Technician.
Becoming certified to repair Apple Macintosh systems requires passing both a software exam and hardware exam at an Authorized Prometric Testing Center. Certifications are renewed on an annual basis via recertification examinations.
The Apple Training website provides detailed information about Apple Certifications preparatory courses, exam registration, and exam fees.
Mac OS and Apple hardware self-paced training for recertification is provided online without additional charge via their service provider portal, Global Service Exchange.
Operational Requirement
Service Providers are required to meet Apple’s standards at all times with regard to service levels, certification of technicians and availability of service to customers. Apple typically audits and reviews Service Providers to ensure these high standards are consistently met.
Apple India Private Limited
Address : 19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore 560001, India.
Telephone Number : 91 80 4045 5150
Fax Number : 91 80 4045 5197
Email Address : [email protected]
Apple Authorized Service Provider Program
The Apple Service Provider program is designed for companies interested in offering service to Apple customers, whether they are consumers, businesses, educational institutions or government organizations. Authorized Apple Resellers and businesses that specialise in service, but do not resell Apple finished goods products, are both able to apply for Apple Service Provider authorization.
Universities and colleges may apply for Service Provider authorization to deliver repair services to their students. All repairs covered under warranty must be performed by Apple-certified technicians.
Types of Service Provider
There are two main types of Service Provider :
- Authorized Service Providers, companies which are Authorized to provide repair services to all Apple customers.
- Limited Service Providers, companies and organizations which operate under limited service agreements which allow service for specific customers or specific Apple products as defined in the Limited Service Provider agreement.
Who can apply for Service Provider status?
Resellers, service companies and educational institutions in countries where Apple has a direct service presence may apply for Apple Service Provider authorization. Individuals or sole traders may not apply.
What are the benefits of Service Provider status?
Apple seeks to ensure that all Service Providers are able to deliver exceptional customer service to the highest standards in the industry. Apple Authorized Service Provider status gives your customers confidence and enhances your reputation.
1. Reimbursement for labour, parts and (where applicable) travel for repairs covered by Apple Limited Warranty or extended service agreement
2. Only Authorized Service Providers are able to obtain parts directly from Apple in order to complete repairs
3. Participation in the Service Excellence performance-based bonus compensation program (where applicable)
4. Access to comprehensive product, repair, service, take-apart, troubleshooting, and upgrade information, plus on-the-spot technical support available for certified technicians
5. Inclusion in Apple’s resource locator system, which enables customers to find their nearest Service Provider via the Apple website (excludes Limited Service Providers)
6. For more detailed information on the benefits of becoming a Service Provider, please contact your regional AppleCare team.
What are the requirements for Service Provider status?
Business Requirements
Organizations applying for Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.
Applicants who do not meet these requirements may still apply if there are special circumstances, as each application is reviewed on a case-by-case basis.
Premises
The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as a Service Location unless agreed by specific arrangement.
Technician Certification
Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products. For every thirty Apple repairs conducted each week, a service provider should employ at least one Certified Technician.
Becoming certified to repair Apple Macintosh systems requires passing both a software exam and hardware exam at an Authorized Prometric Testing Center. Certifications are renewed on an annual basis via recertification examinations.
The Apple Training website provides detailed information about Apple Certifications preparatory courses, exam registration, and exam fees.
Mac OS and Apple hardware self-paced training for recertification is provided online without additional charge via their service provider portal, Global Service Exchange.
Operational Requirement
Service Providers are required to meet Apple’s standards at all times with regard to service levels, certification of technicians and availability of service to customers. Apple typically audits and reviews Service Providers to ensure these high standards are consistently met.
Apple is an American multinational technology company headquartered in Cupertino, California, a suburb of San Jose, that designs, develops, and sells consumer electronics, computer software, and online services. Its hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, and the Apple TV digital media player. Apple's consumer software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store and Mac App Store, Apple Music, and iCloud.
Apple was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in April 1976 to develop and sell personal computers. It was incorporated as Apple Computer, Inc. in January 1977, and was renamed as Apple Inc. in January 2007 to reflect its shifted focus toward consumer electronics. Apple (NASDAQ: AAPL) joined the Dow Jones Industrial Average in March 2015.
Apple is the world's largest information technology company by revenue, the world's largest technology company by total assets, and the world's second-largest mobile phone manufacturer. In November 2014, in addition to being the largest publicly traded corporation in the world by market capitalization, Apple became the first U.S. company to be valued at over US$700 billion. The company employs 115,000 permanent full-time employees as of July 2015 and maintains 478 retail stores in seventeen countries as of March 2016. It operates the online Apple Store and iTunes Store, the latter of which is the world's largest music retailer. There are over one billion actively used Apple products worldwide as of March 2016.
Apple's worldwide annual revenue totaled $233 billion for the fiscal year ending in September 2015. This revenue generation accounts for approximately 1.25% of the total United States GDP. The company enjoys a high level of brand loyalty and, according to Interbrand's annual Best Global Brands report, has been the world's most valuable brand for 4 years in a row, with a valuation in 2016 of $178.1 billion. The corporation receives significant criticism regarding the labor practices of its contractors and its environmental and business practices, including the origins of source materials.
For more detailed information on the requirements for Service Provider status please take a look at the Requirements document.
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