Requirement
Investment Amount	-
Land Area	-
Return on Investment	-
Franchise	https://www.bluedart.com/centralised.html

Important Notes

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Centralised Customer Service Contact Details

AHMEDABAD

Address : BLUE DART EXPRESS LTD SHALIMAR CO-OP HSG SOC NEAR EMBASSY MARKET OFF ASHRAM ROAD Location AHMEDABAD Pincode 380008

Telephone Number : 1860 233 1234

Fax Number : 079-6586195

Email Address : [email protected]

BANGALORE

Address : BLUE DART EXPRESS LTD GROUND FLOOR CONNECTION POINT AIRPORT EXIT ROAD Location BENGALURU Pincode 569999

Telephone Number : 1860 233 1234

Fax Number : 080-25229856

Email Address : [email protected]

KOLKATA

Address    BLUE DART EXPRESS LTD KANAK BUILDING 3RD FLOOR JAWAHARLAL NEHRU ROAD (OLD CHOWRINGEE ROAD) Location KOLKATA Pincode 700071

Telephone Number : 1860 233 1234

Fax Number : 033-22881894

Email Address : [email protected]

CHENNAI

Address    BLUE DART EXPRESS LTD 11(OLD NO.38), STATUS QUO STERLING ROAD NUNGAMBAKKAM Location CHENNAI Pincode 600034

Telephone Number : 1860 233 1234

Fax Number : 044-28252280

Email Address : [email protected]

COIMBATORE

Address : BLUE DART EXPRESS LTD PAGA TOWERS 8/128 TO 132 , KATTOOR STREET P.N.PALAYAM, Location COIMBATORE Pincode 641037

Telephone Number :  2243 383, 2248 071, 2246 832

Fax Number : 0422-2243647

Email Address : [email protected]

DELHI

Address    BLUE DART EXPRESS LTD 4TH FLOOR, ELEGANCE TOWER, NON HIERARCHICAL COMMERCIAL CENTRE, PLOT NO.8, JASOLA DISTRICT CENTRE, Location NEW DELHI Pincode 110076

Telephone Number : 1860 233 1234

Fax Number : 011-40575281

Email Address : [email protected]

HYDERABAD

Address    BLUE DART EXPRESS LTD H.NO.1-8-450/1/a/159 & 160 1ST FLOOR VICTORIA CASTLE PRAKASH NAGAR BEGUMPET Location HYDERABAD Pincode 500016

Telephone Number : 1860 233 1234

Fax Number : 040-6632 3030

Email Address : [email protected]

MUMBAI

Address    BLUE DART EXPRESS LTD BLUE DART CENTRE SAHAR AIRPORT ROAD ANDHERI EAST Location MUMBAI Pincode 400099

Telephone Number : 1860 233 1234

Fax Number : 022-28244098

EmailAddress : [email protected]

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They are South Asia's premier courier, and integrated express package Distribution Company. They have the most extensive domestic network covering over 35,000 locations, and service more than 220 countries and territories worldwide through their group company DHL, the premier global brand name in express distribution services.

Their vision is to establish continuing excellence in delivery capabilities focused on the individual customer. In pursuit of sustainable leadership in quality services, they have evolved an infrastructure unique in the country today :

- State-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP, Customer Service, Space Control and Reservations.

- Blue Dart Aviation, dedicated capacity to support their time-definite morning deliveries through night freighter flight operations.

- A countrywide Surface network to complement their air services.

- Warehouses at 85 locations across the country as well as bonded warehouses at the 7 major metros of Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad.

- ISO 9001 - 2008 countrywide certification by Lloyd's Register Quality Assurance for their entire operations, products and services.

- Ecommerce B2B and B2C initiatives including partnering with some of the prime portals in the country.

Their Competitive Advantage Lies In

Their Vast and Unparalleled Domestic Network

Linked by some of the most advanced communications systems and positioned to offer a consistent, premium, standardized quality of service.

A Spectrum of Services to Provide Customized Solutions.

They are the only express carrier in the country today which offers an entire range of services that extend from a document to a charter-load of shipments. Their services are relentlessly monitored to deliver a net service level of 99.96%.

Their Customs and Regulatory expertise : They have a dedicated team of specialists who provide the expertise for customs as well as regulatory clearances at all States within the country, to support seamless service to the customer.

Their Technology : Designed to enhance the reliability of their operations and process efficiency, and add value to the customer through time and cost savings.

Air Network

The only one of its kind in the country today, that is focused on carriage of packages as its prime business, rather than as a by-product of a passenger airline. A dedicated aviation system to support Blue Dart's services is self-sustaining, with its own bonded warehouses, ground handling and maintenance capability.

Financial Credibility

Their Financial Credibility : Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)" [F one plus (ind)] rating for their short term debt programme of Rs. 30 crores.

Further, ICRA Ltd. has also assigned the highest "A1+" (pronounced A one plus) Rating for their Commerical Paper Programme of Rs. 25 crores.

People Force

Committed, diverse and over 10,804 strong are their most valued asset. All their achievements have been possible because they have a team who believes in themselves and their company, a team with a winning attitude. They are a learning organization, they value self-development, and most of their managers are homegrown.

Sustainability Initiatives

Social Responsibility is a core element in their corporate strategy. They as a socially responsible corporate have undertaken numerous steps to give back to communities, in whatever way they can.

Their commitment towards community causes has been unwavering since their inception in 1983. They as a socially responsible corporate has an in-house Sustainability Team responsible for identifying and addressing various sustainability issues and supporting initiatives that make the world a better place for future generations. As part of the DHL Group & in line with its CSR platform, their major focus areas have been :

- Go Teach (Education)

- Go Green (Environment)

- Go Help (Disaster Management Response)

Dart Technology

Blue Dart has been the only Indian Air Express Company that has invested extensively in Technology infrastructure to create differentiated delivery capabilities, quality services and customised solutions for the customer.

They have one of the largest private computer networks in India, with over 8,724 computer terminals connected by dedicated leased lines, VSATs and Microwave links. Their E-mail is accessed at 710 locations daily by over 6,056 users. They also employ wireless, mobile telephones, radio sets and pagers extensively to enhance their communication speed and connectivity with their troops on the field. Their Customer Service Cell is equipped with Automated Call Distribution Systems (ACDs) to provide quick response and support to their customers.

They are the only Indian express company to have indigenously developed COSMAT II, which includes an advanced state-of-the-art track and trace system for all their consignments. Consignments are scanned from pick up to every transit point till delivery, using bar coding and laser scanner technology, transmitting updates automatically to their Oracle database. This enables their customers to receive real-time, complete and accurate information about their consignments.

For their aviation system, their in-house team has developed SMART (Space Management Allocation Reservations and Tracking) for effective space and revenue management.

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