| Requirement | |
|---|---|
| Investment Amount | Rs. 50,000 to Rs. 1,50,000 |
| Land Area | Ground Floor premises facing road (75 square feet minimum) |
| Return on Investment | > 20 % |
| Franchise | http://www.dtdc.in/fr_schemes.asp |
Important Notes
Model
Mr. Subhasish Chakraborty, Founder, Chairman and Managing Director of DTDC pioneered DTDC’s unique franchise-based business model that is not only the first of its kind in the Industry but also has been emulated overseas and studied as a business case by leading management institutes. This distinctive model has facilitated the creation of the organization’s formidable reach in India, as well as cultivated entrepreneurship opportunities for its partners.
Mr. Chakraborty had envisioned an India that would witness phenomenal economic growth with the biggest drive coming from Tier II and Tier III locations. Following this vision, DTDC initiated the expansion of its franchisee network in "B" and "C" category cities, that too by offering subsidized investment rates at the start-up stage.
The franchisee system assists start-ups with minimal capital investment and helps them generate business and profit for themselves and for DTDC, in return. Beginning with the lowest, a franchisee can avail DTDC's franchise by investing 75,000 INR within an area of 75 square feet. There are other options too, wherein a franchisee can partner with the brand by investing 1 lakh to Rs 1.5 lakh INR. Any individual with a strong desire to lead the life of an entrepreneur and the zeal to serve the customers' business ethics can aspire to be a DTDC franchisee.
Background and History
The fundamental idea behind the DTDC franchise mechanism, was to foster entrepreneurship; create entrepreneur opportunities for people from all walks of life; and form a channel for social change. This ideology led to the insight to create budding entrepreneurs out of energetic business-minded individuals, who had the desire but lacked the guidance and the resources to start on their own. Their alignment with DTDC through the low-cost franchise system supported their requirements of capital, access to technology, equipment and knowledge. This ignited their pursuit for enterprise and transformed DTDC into a household name. It also created uncharted employment avenues for the downtrodden and empowered innumerable first-time, independent and unorganized entrepreneurs.
It was an extraordinary vision of 'sharing of wealth' that went on to extend entrepreneurship opportunities for urban and rural population as well. This was achieved by setting-up at least one franchisee, at subsidized rates, in each taluka What's more, the scope of this franchise chain never ends. DTDC is now running a special project to facilitate subsidized outlets for Army people who suffer injuries at work.
Structure
Aligned with its founding principles, DTDC's franchisee model has been structured to address the requirements of a robust pan-India presence and highest service levels for clients. Internationally, DTDC ensures presence via subsidiaries, joint ventures, representative offices and franchisees as well.
As the key elements of this framework, the following categories of franchisees currently operate in DTDC
Single Unit Franchisee
This is the most basic form of the franchisee in the DTDC system, which covers more than 95 percent of its network and contributes to 75 percent of its business. This type of franchisee represents a small territory or a particular pin-code. They are responsible for the development of the business and serving the customers within a limited territory.
Master Franchisee (MF)
Master franchisee represents a franchisee-operated unit in an area within the city limits of the Regional Office, with one or more of the reporting franchisees under its purview. In addition to the role of the Single Unit Franchisee, the MF is responsible for operations and development of the other franchisees within its territory.
Super Franchisee (SF)
Super franchisee represents a franchisee-operated unit in an independent territory or district within a region, with one or more reporting franchisees. It acts as an extended branch that is responsible for business development, operations and servicing of the clients. They are a key member of the system and the appointment procedure for SF is different from the two franchisee categories mentioned above.
Corporate Franchisee (CF)
An experienced individual from the industry, with basic office infrastructure, an investment capacity and business contacts with corporate houses, is eligible to become a DTDC Corporate Franchisee to promote its products and services. This is a highly specialized form of franchisee, which the company appoints selectively.
All the above franchisees are responsible for the protection of the DTDC brand and upholding the corporate image in their territory or area of operations.
New franchises are given the opportunity to join as Single Unit Franchisees, and slowly graduate to higher categories explained above.
Training and Development
DTDC's unique franchisee-based model lies at the heart of its success; and a robust Training & Development programme underpins this success. As soon as a franchisee joins, he / she undergoes an induction programme, where he / she is given an overview of all the facets of running a franchise. DTDC provides a welcome kit to a franchisee, which includes all the critical equipment and material needed to start the business. Plus, a special incubation cell is created to guide the franchisee on a daily basis especially, during the initial few weeks. DTDC also organises training on various operational subjects for the franchisee's field staff through its branch offices. Periodic product training and knowledge sharing is encouraged through one-on-one interaction, meetings and online modules. Franchisees can also access the latest information through the franchisee intranet.
Additional Support given by DTDC Includes
- System & procedures, which can be taught, replicated and delivered profitably.
- Access to continuous research and new product development
- IT support
- Marketing and Promotional advice
- Management and Business planning
- Strong Operational support
- Standard Uniform Policy.
At DTDC they believe in continuous training and development throughout the life cycle of the franchisee (Channel Partner). Some of the recent initiatives towards this include:
Channel Partner Induction Program
Each and every channel partner that joins the DTDC family will go through a 2 day induction program where they will be able to learn about the Vision, Mission and History of DTDC. Along with this the new channel partner will get trained on the operational, managerial and financial aspects of the business.
Incubation Help Desk(IHD)
The Incubation Help Desk will address all administrative queries of the newly inducted CP to enable him to play smoothly the role of a partner of DTDC, allowing him to focus completely on his business thus creating a win-win relationship in the process. The IHD is a single window solution, utilizing a Query resolution platform to coordinate between all different departments in order to ensure the support for the CP.
Continuous Learning and Development
Through the Train the Trainer program (TTT) launched in April of 2016 they will provide continuous training to all DTDC channel partners.
Culture
DTDC franchisees are a close-knit family and there are several occasions when the family comes together to celebrate their mutual success.
Franchisee Advisory Board
Since its inception, DTDC has never deviated from the development of franchisees and that remains its biggest strength till date. For the last 22 years, their management, unlike any other franchisor, has worked with firm belief on principles of transparency and honest business ethics to drive consistent growth of its franchisee. Their values have laid the foundation of their collaborative success with their franchisee and are proud of the exemplary bond of trust that they share with them.
Their management has given highest prority to their franchisees and has recognized their efforts and contribution in various ways. Successful franchisees were welcomed as Chairman Club Members(CCM) in the beginning. Together the group played a vital role in driving the company’s growth and as the name indicates, directly reported to the Chairman of the organization.
The steady enhancement in their franchisee strength through the length and breadth of India needed more than CCM, and it was necessary that the franchisees participated in their daily operation. This led to the concept of “Management by Participation”. Following a phase of deliberation and representations, their Board of Directors took another revolutionary decision of building the Franchise Advisory Board (FAB) on April 18, 2009.
The main objectives of the FAB are to:
- Promote management by participation
- Mentor small and new franchisees and help them grow
- Operation thrust..... Make DTDC the best service providing company
- Implement company policies and align franchisees to the common vision
- Create brand awareness
- Bridge the communication gap between the franchisees and the management
- Stop revenue leakage by discouraging franchisee from diverting the business to the competition
- Study market trends and competitors strategy and design their policies / strategies
- Strengthen the business model and emerge as a powerful franchise organization
Their Franchise Advisory Boards (FAB) are of two kinds depending upon the geographical issues they handle
- Regional Franchisee Advisory Board (RFAB)
- National Franchisee Advisory Board (NFAB)
In each region they have RFABs and NFABs. The RFABs represent regional issues to the management, while the NFAB represents National level issues. All FAB operations are systematically and closely monitored at all levels. Since its inception, the Board has not only improved relationships within their collaborative model, but has also helped their brand visibility in the logistics market, driving new business. The FABs are selected by the Chairman himself after series of discussions, reviews of their conduct and discipline. Each FAB retires after a two-year tenure or given an extension based on their performance and contribution. Their current FABs (2011-2013) are 184 in number and represent every region and zone.
Opportunities
DTDC's family of franchisees is continuously growing and currently, its network is expanding at the rate of three franchisees a day. Over the last three years, DTDC has shown phenomenal network expansion with a growth year-on-year rate of more than 15. Interestingly, more than 50 percent of the franchisees have been with DTDC for more than five years and have enjoyed sustained success. DTDC has helped create many millionaire franchisees as well.
Schemes
If you are interested in becoming a Single Unit Franchisee, you will benefit from knowing in details about this scheme. For instance :
- How DTDC categorises the country into different categories of cities and towns
- The different franchisee types relevant to those cities
(a) Normal
(b) Subsidised
(c) Rural / Satellite
- DTDC also does a background check of the individuals involved to ensure he / she fits into this business
- Franchisees are selected based on the available areas and the market potential
- There are also some ready opportunities where the franchisees are already set up, ready to be taken over and operated from day one
- DTDC also guides the prospective applicants through the process and helps them to decide what franchise suits them best.
- You can refer to online Application for the complete guide to becoming a DTDC franchisee
Total Investment
Category A : Rs.1,50,000
Category B : Rs.1,00,000
Category C : Rs.50,000
Area Required
Ground Floor premises facing road
Franchise Fees
No Fees. Only Security Deposit and Set-up Fee
Royalty Fees
10% of turnover
Marketing cost (Percentage of Sales)
Company does (5%)
Working Capital (per month)
Category A : Rs.1,00,000
Category B: Rs.50,000
Category C : Rs.25,000
Return on Investment
> 20%
No. of employees required to run a franchise unit
Category A : 4
Category B : 3
Category C : 2
Expected break-even time
> 20%
Average business from a Franchise unit
Category A : Rs.1,50,000 p.m.
Category B : Rs.75,000 p.m.
Category C : Rs.40,000 p.m.
Schemes Commercials
The scope and criteria of selection for a Single Unit Franchisee are as follows :
- Prime responsibilities and duties as a franchisee which include
(a) Delivery (for which payment will be given by the franchisee)
(b) Branding
(c) Maintenance of Staff
- Criteria
(a) The prospective franchisee's willingness to take up the business on full-time basis.
(b) Office premises in strategic locations having good frontage for prominent display of company's signage
(c) Preparedness for adherence to all the statutory requirements
(d) Capability to deploy resources in terms of manpower, office equipment, communication equipment, etc.
Scope and Selection
Step By Step Appointment Policy :
Step 1
Identification of the prospect
Through reference / personal contacts / marketing / advertising etc.
Step 2 : Day 1
First round of discussion
Provide basic information about company to the applicant and discuss terms & condition. Refer channel manual.
Step 3 : Day 2
Inspection of the premises / office
Step 4 : Day 3
Filling of application form by the applicant (Franchisee)
Step 5: Day 3 & 4
Collection of application forms with the above document
a) Demand draft for the security deposit & establishment fee as per the set guidelines.
b) Identity proof : Voters cards or driving license
c) Address proof : Ration card or land line telephone bill
d) Leave & license agreement or premises ownership agreement
e) Financial credential : Bank passbook or bank statement
f) Letter of reference
Step 6 : Day 5
Scrutiny / verification of the documents
Step 7 : Day 6 & 7
Approval from RCM / ZCM, RM / REGIONAL HEAD, ROM / ZOM, GM.
Step 8 : Day 8
Email communication to Radha from the desk of GM for the activation of the code.
Step 9 : Day 9,10,11 & 12
On and off the field training by Channel dept, operations, IT, CSS, accounts, Sales.
Step 10 : Day 13
Certificate of training to the franchisee duly signed by RM/ GM only.
Step 11 : Day 14
Handing over the welcome kit in Regional office & introduction to the HODs
Step 12 : Day 15
Opening of the franchisee
Benfits
- Assured returns on investment
- Instant access to a Network of 10500+ channel partners with 26 years of success.
- Backing of a National Brand with strong goodwill in the market
- A sustainable business model that allows you to grow continuously
- Access to a holistic basket of products allowing you to cover all the end-to-end needs of clients
- Availability of Premium Products, which are Best-in-Class in terms of yield and service levels
- Opportunity to diversify, along with the company, into various arenas of Consumer Service-Oriented Businesses – which is the fastest growing industry segment in India
Corporate Office
Address : DTDC House, No. 3, Victoria Road, Bangalore 560047, Karnataka.
Phone Number : 080-25365032 / 25365039
Fax Number : 080-25514461
_________________________________________________________________________________________________________________________________________________________________________
Please go through the link given below for Zonal Offices of DTDC located around India!
Model
Mr. Subhasish Chakraborty, Founder, Chairman and Managing Director of DTDC pioneered DTDC’s unique franchise-based business model that is not only the first of its kind in the Industry but also has been emulated overseas and studied as a business case by leading management institutes. This distinctive model has facilitated the creation of the organization’s formidable reach in India, as well as cultivated entrepreneurship opportunities for its partners.
Mr. Chakraborty had envisioned an India that would witness phenomenal economic growth with the biggest drive coming from Tier II and Tier III locations. Following this vision, DTDC initiated the expansion of its franchisee network in "B" and "C" category cities, that too by offering subsidized investment rates at the start-up stage.
The franchisee system assists start-ups with minimal capital investment and helps them generate business and profit for themselves and for DTDC, in return. Beginning with the lowest, a franchisee can avail DTDC's franchise by investing 75,000 INR within an area of 75 square feet. There are other options too, wherein a franchisee can partner with the brand by investing 1 lakh to Rs 1.5 lakh INR. Any individual with a strong desire to lead the life of an entrepreneur and the zeal to serve the customers' business ethics can aspire to be a DTDC franchisee.
Background and History
The fundamental idea behind the DTDC franchise mechanism, was to foster entrepreneurship; create entrepreneur opportunities for people from all walks of life; and form a channel for social change. This ideology led to the insight to create budding entrepreneurs out of energetic business-minded individuals, who had the desire but lacked the guidance and the resources to start on their own. Their alignment with DTDC through the low-cost franchise system supported their requirements of capital, access to technology, equipment and knowledge. This ignited their pursuit for enterprise and transformed DTDC into a household name. It also created uncharted employment avenues for the downtrodden and empowered innumerable first-time, independent and unorganized entrepreneurs.
It was an extraordinary vision of 'sharing of wealth' that went on to extend entrepreneurship opportunities for urban and rural population as well. This was achieved by setting-up at least one franchisee, at subsidized rates, in each taluka What's more, the scope of this franchise chain never ends. DTDC is now running a special project to facilitate subsidized outlets for Army people who suffer injuries at work.
Structure
Aligned with its founding principles, DTDC's franchisee model has been structured to address the requirements of a robust pan-India presence and highest service levels for clients. Internationally, DTDC ensures presence via subsidiaries, joint ventures, representative offices and franchisees as well.
As the key elements of this framework, the following categories of franchisees currently operate in DTDC
Single Unit Franchisee
This is the most basic form of the franchisee in the DTDC system, which covers more than 95 percent of its network and contributes to 75 percent of its business. This type of franchisee represents a small territory or a particular pin-code. They are responsible for the development of the business and serving the customers within a limited territory.
Master Franchisee (MF)
Master franchisee represents a franchisee-operated unit in an area within the city limits of the Regional Office, with one or more of the reporting franchisees under its purview. In addition to the role of the Single Unit Franchisee, the MF is responsible for operations and development of the other franchisees within its territory.
Super Franchisee (SF)
Super franchisee represents a franchisee-operated unit in an independent territory or district within a region, with one or more reporting franchisees. It acts as an extended branch that is responsible for business development, operations and servicing of the clients. They are a key member of the system and the appointment procedure for SF is different from the two franchisee categories mentioned above.
Corporate Franchisee (CF)
An experienced individual from the industry, with basic office infrastructure, an investment capacity and business contacts with corporate houses, is eligible to become a DTDC Corporate Franchisee to promote its products and services. This is a highly specialized form of franchisee, which the company appoints selectively.
All the above franchisees are responsible for the protection of the DTDC brand and upholding the corporate image in their territory or area of operations.
New franchises are given the opportunity to join as Single Unit Franchisees, and slowly graduate to higher categories explained above.
Training and Development
DTDC's unique franchisee-based model lies at the heart of its success; and a robust Training & Development programme underpins this success. As soon as a franchisee joins, he / she undergoes an induction programme, where he / she is given an overview of all the facets of running a franchise. DTDC provides a welcome kit to a franchisee, which includes all the critical equipment and material needed to start the business. Plus, a special incubation cell is created to guide the franchisee on a daily basis especially, during the initial few weeks. DTDC also organises training on various operational subjects for the franchisee's field staff through its branch offices. Periodic product training and knowledge sharing is encouraged through one-on-one interaction, meetings and online modules. Franchisees can also access the latest information through the franchisee intranet.
Additional Support given by DTDC Includes
- System & procedures, which can be taught, replicated and delivered profitably.
- Access to continuous research and new product development
- IT support
- Marketing and Promotional advice
- Management and Business planning
- Strong Operational support
- Standard Uniform Policy.
At DTDC they believe in continuous training and development throughout the life cycle of the franchisee (Channel Partner). Some of the recent initiatives towards this include:
Channel Partner Induction Program
Each and every channel partner that joins the DTDC family will go through a 2 day induction program where they will be able to learn about the Vision, Mission and History of DTDC. Along with this the new channel partner will get trained on the operational, managerial and financial aspects of the business.
Incubation Help Desk(IHD)
The Incubation Help Desk will address all administrative queries of the newly inducted CP to enable him to play smoothly the role of a partner of DTDC, allowing him to focus completely on his business thus creating a win-win relationship in the process. The IHD is a single window solution, utilizing a Query resolution platform to coordinate between all different departments in order to ensure the support for the CP.
Continuous Learning and Development
Through the Train the Trainer program (TTT) launched in April of 2016 they will provide continuous training to all DTDC channel partners.
Culture
DTDC franchisees are a close-knit family and there are several occasions when the family comes together to celebrate their mutual success.
Franchisee Advisory Board
Since its inception, DTDC has never deviated from the development of franchisees and that remains its biggest strength till date. For the last 22 years, their management, unlike any other franchisor, has worked with firm belief on principles of transparency and honest business ethics to drive consistent growth of its franchisee. Their values have laid the foundation of their collaborative success with their franchisee and are proud of the exemplary bond of trust that they share with them.
Their management has given highest prority to their franchisees and has recognized their efforts and contribution in various ways. Successful franchisees were welcomed as Chairman Club Members(CCM) in the beginning. Together the group played a vital role in driving the company’s growth and as the name indicates, directly reported to the Chairman of the organization.
The steady enhancement in their franchisee strength through the length and breadth of India needed more than CCM, and it was necessary that the franchisees participated in their daily operation. This led to the concept of “Management by Participation”. Following a phase of deliberation and representations, their Board of Directors took another revolutionary decision of building the Franchise Advisory Board (FAB) on April 18, 2009.
The main objectives of the FAB are to:
- Promote management by participation
- Mentor small and new franchisees and help them grow
- Operation thrust..... Make DTDC the best service providing company
- Implement company policies and align franchisees to the common vision
- Create brand awareness
- Bridge the communication gap between the franchisees and the management
- Stop revenue leakage by discouraging franchisee from diverting the business to the competition
- Study market trends and competitors strategy and design their policies / strategies
- Strengthen the business model and emerge as a powerful franchise organization
Their Franchise Advisory Boards (FAB) are of two kinds depending upon the geographical issues they handle
- Regional Franchisee Advisory Board (RFAB)
- National Franchisee Advisory Board (NFAB)
In each region they have RFABs and NFABs. The RFABs represent regional issues to the management, while the NFAB represents National level issues. All FAB operations are systematically and closely monitored at all levels. Since its inception, the Board has not only improved relationships within their collaborative model, but has also helped their brand visibility in the logistics market, driving new business. The FABs are selected by the Chairman himself after series of discussions, reviews of their conduct and discipline. Each FAB retires after a two-year tenure or given an extension based on their performance and contribution. Their current FABs (2011-2013) are 184 in number and represent every region and zone.
Opportunities
DTDC's family of franchisees is continuously growing and currently, its network is expanding at the rate of three franchisees a day. Over the last three years, DTDC has shown phenomenal network expansion with a growth year-on-year rate of more than 15. Interestingly, more than 50 percent of the franchisees have been with DTDC for more than five years and have enjoyed sustained success. DTDC has helped create many millionaire franchisees as well.
Schemes
If you are interested in becoming a Single Unit Franchisee, you will benefit from knowing in details about this scheme. For instance :
- How DTDC categorises the country into different categories of cities and towns
- The different franchisee types relevant to those cities
(a) Normal
(b) Subsidised
(c) Rural / Satellite
- DTDC also does a background check of the individuals involved to ensure he / she fits into this business
- Franchisees are selected based on the available areas and the market potential
- There are also some ready opportunities where the franchisees are already set up, ready to be taken over and operated from day one
- DTDC also guides the prospective applicants through the process and helps them to decide what franchise suits them best.
- You can refer to online Application for the complete guide to becoming a DTDC franchisee
Total Investment
Category A : Rs.1,50,000
Category B : Rs.1,00,000
Category C : Rs.50,000
Area Required
Ground Floor premises facing road
Franchise Fees
No Fees. Only Security Deposit and Set-up Fee
Royalty Fees
10% of turnover
Marketing cost (Percentage of Sales)
Company does (5%)
Working Capital (per month)
Category A : Rs.1,00,000
Category B: Rs.50,000
Category C : Rs.25,000
Return on Investment
> 20%
No. of employees required to run a franchise unit
Category A : 4
Category B : 3
Category C : 2
Expected break-even time
> 20%
Average business from a Franchise unit
Category A : Rs.1,50,000 p.m.
Category B : Rs.75,000 p.m.
Category C : Rs.40,000 p.m.
Schemes Commercials
The scope and criteria of selection for a Single Unit Franchisee are as follows :
- Prime responsibilities and duties as a franchisee which include
(a) Delivery (for which payment will be given by the franchisee)
(b) Branding
(c) Maintenance of Staff
- Criteria
(a) The prospective franchisee's willingness to take up the business on full-time basis.
(b) Office premises in strategic locations having good frontage for prominent display of company's signage
(c) Preparedness for adherence to all the statutory requirements
(d) Capability to deploy resources in terms of manpower, office equipment, communication equipment, etc.
Scope and Selection
Step By Step Appointment Policy :
Step 1
Identification of the prospect
Through reference / personal contacts / marketing / advertising etc.
Step 2 : Day 1
First round of discussion
Provide basic information about company to the applicant and discuss terms & condition. Refer channel manual.
Step 3 : Day 2
Inspection of the premises / office
Step 4 : Day 3
Filling of application form by the applicant (Franchisee)
Step 5: Day 3 & 4
Collection of application forms with the above document
a) Demand draft for the security deposit & establishment fee as per the set guidelines.
b) Identity proof : Voters cards or driving license
c) Address proof : Ration card or land line telephone bill
d) Leave & license agreement or premises ownership agreement
e) Financial credential : Bank passbook or bank statement
f) Letter of reference
Step 6 : Day 5
Scrutiny / verification of the documents
Step 7 : Day 6 & 7
Approval from RCM / ZCM, RM / REGIONAL HEAD, ROM / ZOM, GM.
Step 8 : Day 8
Email communication to Radha from the desk of GM for the activation of the code.
Step 9 : Day 9,10,11 & 12
On and off the field training by Channel dept, operations, IT, CSS, accounts, Sales.
Step 10 : Day 13
Certificate of training to the franchisee duly signed by RM/ GM only.
Step 11 : Day 14
Handing over the welcome kit in Regional office & introduction to the HODs
Step 12 : Day 15
Opening of the franchisee
Benfits
- Assured returns on investment
- Instant access to a Network of 10500+ channel partners with 26 years of success.
- Backing of a National Brand with strong goodwill in the market
- A sustainable business model that allows you to grow continuously
- Access to a holistic basket of products allowing you to cover all the end-to-end needs of clients
- Availability of Premium Products, which are Best-in-Class in terms of yield and service levels
- Opportunity to diversify, along with the company, into various arenas of Consumer Service-Oriented Businesses – which is the fastest growing industry segment in India
Established in 1990 and headquartered at Bangalore, DTDC has 7 Zonal offices, 20 strategically located Regional Offices and over 430 operating facilities spread across India. DTDC has now embarked upon its journey of transforming its identity from an Express Document Player to an Integrated Parcels driven business through its strategic partnership with Geopost's DPD group - Europe's second largest Parcels Delivery player. The brand name is now being re-christened to DTDC Express Limited as the company focuses to enhance their expertise in the logistics sector under their Vision 2020 program.The strategy behind the repositioning of the brand is to project DTDC as a complete express logistics player that delivers significant value in the markets that it operates in across the globe. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10500 franchisees and extends services to over 10,500 Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2008 company, as certified by DNVGL Business Assurance.
DTDC Express Limited also has a significant global footprint and services 240 international locations including USA, UK, Canada, UAE, Hong Kong, Australia, China and all Asian countries, through its own operations, joint ventures and business associates. A key part of the success of DTDC’s network is the contribution of its people. It comprises of a family of 35,000 people including employees, franchisees and their associates who are committed to its spirit of service.
Vision
To be India's Preferred Express Parcel Service Provider with a Special Consumer (2C) Focus.
Mission
DTDC envisages to be a Rs.5000 Crore valued enterprise by 2020.
To achieve this mission, the company has adopted the following key initiatives :
- Promoting Premium Express Products for better customer satisfaction and higher profitability
- Value-added services to cater to evolved demands of customers
- Continuous optimization of resources to lower costs scientifically
- Revenue protection at every step of the value chain
- Superior cash flow management
DTDC and its management are focusing on establishing the following foundational blocks :
- Track record of strong quarterly results
- Strong brand image through phased re-branding of all company and franchise outlets
- Corporate governance
- Statutory disclosures
- Better public relationship
- An inclusive business philosophy
- Management integrity
- Future growth plans
- Past and current profits
Quality Policy
At DTDC, they are committed towards :
- Satisfied Internal Customers, External Customers and Business Associates.
- Continual Improvement in products, processes, services and quality management System.
- Satisfied, Motivated and Committed Employees.
ISO 9001:2008
DTDC, an ISO 9001:2008 Certified Company by DNVGL Business Assurance and Accredited by UKAS (UK), aims at protecting customers interest by emphasizing that a quality product can only be created through quality processes.
A Senior Level Manager heads DTDC's Quality Management and Processes Improvement groups. A Quality Executive is associated with each region pan India, to offer guidance on the use of Quality Management System and Implementation of Best Practices as well as to review the deliverables with the prime objective of Quality Assurance, Customer Satisfaction and making DTDC as Best Service Providing Company (BSPC).
Objectives / Goals of Quality Departments
- Providing Training to all the Employees and Departments / Franchisees on QMS, ISO and Processes.
- Implementing Best Practices pan India to achieve Customer Satisfaction.
- Conducting Internal Audit and taking corrective / preventive actions.
- Defining performance measurement parameters, analysis for continuously improving and achieving targets / goals.
- Conducting Operation, Branch and SF / Franchisees Audit for continuous improvement.
Brand Building
In recent times, building a powerful brand and connecting with its customer base more effectively has been one of DTDC’s main focus areas. As they grow geographically and as their product portfolio accommodates a wider set of consumer needs, they have realized that the right brand environment and communication can be of incomparable value for their customers to experience and adopt their new initiatives.
DTDC has, thus, undertaken a Brand Building campaign encompassing all India to enhance their visibility, showcase their new ground-breaking products and build the base for DTDC to emerge as a power to reckon with, in future. This includes not just creating a warm and welcoming store setting, but also trained staff members well-equipped to respond to customer needs, state-of-the-art infrastructure and technology.
While their network is spread to all the metros and tier-1 cities, they have vowed not to limit the Brand Building Campaign to Urban India.
In a recent time, Brand Building has been treated as one of the most important activities. As their channel partners and customers see the tangible benefits of the activity, it has already crossed the borders of Metros and cities, and has reached rural and remote areas. From the most posh residential areas of Mumbai to the small town of less than 5000 population Jaspur in Uttaranchal, DTDC has a common identity today.
They also believe that this campaign is binding them as an organization and aligning them to their common organizational goals apart from enhancing their visibility, bringing them new business and strengthening the already strong bond between franchisees and the management.
Technology
Keeping up with world-wide technological developments in the Logistics industry, DTDC has been investing extensively in ramping up its infrastructure, since it is the backbone for holding together the operational service excellence. DTDC ensures that it identifies and deploys state-of-the-art technology, which offers the following :
- World Class ERP (SAP)
- Real-time Connectivity
- End-to-end Consignment Tracking and Tracing functionalities
- Data Accuracy
- Web-based and Mobile (text message) status query solutions
- Tech-based Mass Mailing solutions
Tech-related Research & Innovations at DTDC include
- Image-scan of Proof Of Delivery (POD) on the web
- Mobile-based instant delivery update
- Secured integration with ERP of alliance partners and customers
- Franchisee ERP & Tech enablement
- Portal for Franchisees - a complete suite of applications and utilities
- Fleet Management and GPRS software solutions
- Logistics and Warehouse Management applications
- Human Resource Management Systems (HRMS) and SFA applications
- Help Desk and call management applications
Franchises
Plz contact me Mobile no.9925898512
Franchise
Respected Dear Sir / Madam Iam MD Atik khan From Bina Mp 470113 I need franchise at Bina district Sagar, if possible both Booking n Delivery Counter need. Best regards MD Atik khan mobi no 9074780481 email id [email protected]
Mahanty
My hobby dealership business.Thanku sir
dealership
i want to dealer
DTDC Courier franchise
I want to take franchise of DTDC Courier in my office building having area approx. 300sq ft& situated in commercial marketing area having dense population surrounding this space.
Franchise
iam interest get Franchise plz contact me
regarding dealership
dear sir/mam i want a dealership of DTDC in south delhi
dealership
please contact me 8076326550 i want dealership in south delhi of DTDC
Dealership
Guide me
Franchise Request
Respected Dear Sir / Madam Iam Pratap N. Shelke From. Dhule ( Maharashtra) Many Days Tray it This Franchise But Not Response Customer Care Services & Area Manager Not Answering The Call Please My Request Accepted Franchise Contact NO. 9665102277 Email Id : [email protected]
ihar
Courier agency
For franchisee
Respected sir/madam, I want to join your company. I franchisee of your company in my town mand i(Himachal Pradesh). Please give me the instructions. Thank you.
franchise
Hi/Sir,Madam I am very much interest and eager to do this service. So plz i have request to you. I have 200 sqft space and Govt Pan card center. 9411001188
SAIPREM ENTREPRGES
i need your parcel delivery frenchies service provider vende AMBHAJOGAI ROAD LATUR -413512
Request for Franchise service
I want to start a courier service in our place. Please tell me the requirement to start DTDC courier service.Please send me the detail of your requirement and terms and condition.i have my own shop/office and have financial position also. mobile No # +919182628222. Thank you.
DTDC franchise
Respected sir/ madam. I want to become a member of your DTDC and open a franchise . I have a 80 sq ft shop in front of main road. So please guide me
Franchise
Respected sir/madam, I want to join your company. I franchisee of your company in my town Sangamner 422605 ( Maharashtra ). Please give me the instructions. Thank you. My mobile no.is 9422224187 Waiting for your reply.
Mr
Hi, My name is Amit Bhagchandani and I am from Surat, Gujarat. I am interested in DTDC franchisee and I have been trying to call on the contact Nos. mentioned above but there seems to be no response. Kindly contact me on +91 9512708491. Regards, Amit Bhagchandni
Become A Courier franchise
Dear Sir, How to apply a franchise
need franchise
sir i need Franchise of dtdc jamunamukh pin. 782428 State. Assam Dist. Hojai phone.7002441542 sir, please call me
franchise
Respected Sir/ Mam I need franchise of your company. so kindly sir/mam guide me..as soon as possible..i have to run your company in my home town gorakhpur. kindly reply me soon.. Your faithful Vikash srivastava
DTDC couriers service
Hello Team, My name is dheeraj prajapati , I am interested to start DTDC Franchise business in my city. I am from Burhanpur and I have enough office space. Here are my details: Name - Dheeraj Prajapati State - Madhya Pradesh City -. Burhanpur Address - house 02 ward number 38 behind surya hotel Rastipura Gate amaravati Road Burhanpur Pincode - 450331 Phone number - 9755973844 Alternative Email - [email protected] Thank you, I am waiting for your reply
dealership
dear sir i want a dealership of dtdc in sarkaghat mandi
franchisee of your company
For franchisee Respected sir/madam, I want to join your company. I franchisee of your company in my town melkheda teh. shamgarh dist. mandsour pincode no 458883 (madhyapradesh) 200 sq fit shop .Please give me the instructions. Thank you very much ...
franchisee of your company
For franchisee Respected sir/madam, I want to join your company. I franchisee of your company in my town melkheda teh. shamgarh dist. mandsour pincode no 458883 (madhyapradesh) 200 sq fit shop .Please give me the instructions. Thank you very much ...
Opening franchise
dear sir, I want to open franchise..plz guide me for that
Franchise
Sir. & madam i want to start a DTDC franchise in Hyderabad plzz give me the instructions my mobile num 8897143336.
Franchise
Sir I have interest in taking franchise of Dtdc in ameerpet and Dilsukh Nagar surrounding areas. I have office space around 1500sft. Including infra structure.
I HAVE A INTERTEST
I want to start a courier service in our place. Please tell me the requirement to start DTDC courier service.Please send me the detail of your requirement and terms and condition.i have my own shop/office and have financial position also
Information
I want to get franchise at my town My name satya prakash gautam Age 27 Place pihani dist.hardoi Pin.code.241406 State uttar pradesh
Feedback / Review of Dealer
All Franchise Details
All Courier Franchise Details
Franchise of other Courier Companies
Franchise of other products of DTDC