Important Notes

Central Office

Address : 763 Anna Salai, Chennai - 600002

Phone Number : +91-44- 2852 4212

Helpline Number : 1800 425 4445

Vision

“To be among the top five nationalised banks in terms of business volumes and sustained profitability with global recognition guided by high standards of governance and ethics, and emerge as the “Most Preferred Banking Partner” to unlock value to all its stakeholders.”

Core Values

- Customer Centricity

- Good people to grow with

- Touching Hearts and Spreading Smiles

- Honesty , Integrity, Fairness & Transparency

- Build Leaders for Industry

- Team of Skilled & dedicated Employees

- Innovation & Risk Appetite

- Green Banking

Mission

- Deliver the best of competitive products in terms of quality, range, utility and cost effectiveness

- Optimize their HR resources through training, exposure, mentoring and incentive, relying on the “soft touch” instead of the “big stick“.

- Develop quality bankers who would rise to be future leaders of the industry.

- Contribute to country’s economic growth through dedicated efforts and customer focus.

- Streamline the process of service delivery from time to time to meet emerging requirements.

- Nurture a climate of creative problem-solving to resolve customers’ grievances with alacrity ensuring that the Bank is regarded as Customer Centric.

- Emphasize a policy-oriented and rule-driven culture of compliance to meet evolving requirements.

- Engineer CRM (Customer Relationship Management) and insights gained for further enhancement of products and service quality.

- Expand IT infrastructure to deliver all banking services from “one tap” irrespective of customer location.

- Adopt a multi disciplinary approach to facilitate future growth through the evolution of “banks within the Bank”