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| Franchise | https://uiic.co.in/uiiccontactus |
Important Notes
No details found.Registered & Head Office
United India Insurance Co. Ltd.
Address : 24, Whites Road, Chennai - 600014
Phone Number : 91-044-28520161
Corporate Learning Centre
Address : 'NALANDA' Corporate Learning Centre. United India Insurance Co. Ltd. No.19, IV Lane(Beside M.O.P Vaishnav College) Nungambakkam High Road Chennai – 600 034, Tamil Nadu, India
Phone Number : 91-044- 28332220 / 28330421
Customer Support
Email Address : [email protected]
United India Insurance Company Limited was incorporated as a Company on 18th February 1938. General Insurance Business in India was nationalized in 1972. 12 Indian Insurance Companies, 4 Cooperative Insurance Societies and Indian operations of 5 Foreign Insurers, besides General Insurance operations of southern region of Life Insurance Corporation of India were merged with United India Insurance Company Limited. After Nationalization United India has grown by leaps and bounds and has 18300 work force spread across 1340 offices providing insurance cover to more than 1 Crore policy holders. The Company has variety of insurance products to provide insurance cover from bullock carts to satellites.
United India has been in the forefront of designing and implementing complex covers to large customers, as in cases of ONGC Ltd , GMR- Hyderabad International Airport Ltd, Mumbai International Airport Ltd Tirumala-Tirupati Devasthanam etc. They have been also the pioneer in taking Insurance to rural masses with large level implementation of Universal Health Insurance Programme of Government of India & Vijaya Raji Janani Kalyan Yojana ( covering 45 lakhs women in the state of Madhya Pradesh) , Tsunami Jan Bima Yojana (in 4 states covering 4.59 lakhs of families) , National Livestock Insurance and many such schemes.
They have also made their presence in more than 200 tier II & III towns and villages through their innovative Micro Offices.
Vision
They United India will be
- The most preferred insurer in India with global footprint & recognition.
- Trusted brand admired by all stakeholders
- The best-in-class customer service provider leveraging technology & multiple channels
- The provider of a broad range of innovative products to meet the needs of all customer segments
- Great place to work with highly motivated and empowered employees
- Recognized for its contribution to the society
Corporate Mission
Introducing Themselves
- UI is a leading General Insurance Company.
- More than three decades of experience in Non-life Insurance business.
- Formed by the merger of 22 companies, consequent to nationalisation of General Insurance.
- Head Quarters at Chennai.
Corporate Mission
- To provide Insurance protection to all.
- To ensure customer satisfaction
- To function on sound business principles.
- To help minimise national waste and to help develop the Indian economy.
Commitments
They Shall
- Act courteously, fairly and reasonably in all their dealings with the customers.
- Make sure all their Policy documents and claim procedures are clear and complete information is given about their Products and Services.
- Deal quickly with the grievances of the customers and resolve them through nominated "Customer Care Officers" in all operating offices. RO Nodal Customer Care Officers List.
- Respond to all commercially viable general insurance needs of the citizens to provide new covers and promote insurance inclusion.
- Continue to provide customized insurance products for the rural and particularly for the weaker sections of the Society at affordable price.
- Continue to develop a professional workforce for execution of roles assigned to them.
- Have a regular consultative process with all their stakeholders and set up monitoring mechanism for delivery of promised services to their customers.
Standards For Access To Citizens
They Shall
- Host on their Website www.uiic.co.in all relevant information relating to working hours, documents required for issuance of policies and claims settlement.
- Make available literature on products and services at all their offices.
- Reach out through electronic and print media, intermediaries and other active communication channels available.
- Enhance the access of citizens through Call Centre and Portal.
- Earmark the time between 3.00PM to 5.00PM of every Wednesday (next working day, in case Wednesday happens to be holiday) for personal interaction of customers with Officer-in-charge of the Branch / Divisional / Regional office for resolving of grievance.
Standards For Servicing
They Shall
- Strive to carry out the timelines as prescribed by the Regulator in respect of Policy holder’s servicing.
- Be clear and transparent in seeking fulfillment of requirements for settling a claim or any other services to the customer.
Standards For Fairness and Openness
They Shall
- Invite feedback from customers on services availed to suggest improvements.
- Review the standards of services offered, annually with a view to improve the benchmarks.
