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| Franchise | http://www.universalsompo.com/contact-us.html |
Important Notes
No details found.Universal Sompo General Insurance Company Ltd.
Address : Plot No - EL-94,KLS Tower, TTC Industrial Area, MIDC, Mahape, Navi Mumbai 400710.
Email Address : [email protected]
Customer Care Helpline Number : 1800 22 4030 / 1800 200 4030 / 022 - 27 63 9800 / 022 - 39133700
First of its kind. Public - Private Partnership in Indian General Insurance Industry
A Beginning on a Firm Footing
The joint venture has been capitalized with shareholders funds of over 230 cr. including share premium.
The Company received the Licence and Certificate of Registration from Insurance Regulatory and Development Authority in November 2007.
Three of the Indian partners are leading banks with a combined asset base of Rs. 3,14,071 crores and over 4000 branches and distribution centers. Plus the 4th largest FMCG company in India with over 1.5 million retail outlets. The JV partners will extend their vast distribution reach and customer base for soliciting our bouquet of non-life insurance business. In addition, the company's distribution network will also consist of brokers, agents and focused below the line direct marketing promotions.
Sompo Japan Nipponkoa Insurance Inc. is a Japanese insurance company. It is the largest property and casualty insurance company in Japan and holding a stake of 26% in USGI. The “Sompo” in the company's name means “property insurance” in Japanese, though Sompo Japan Nipponkoa offers a range of financial services including life insurance, securities, asset management and venture capital businesses.
Products and Services for the Individual, Corporate and Small Entrepreneur
Drawing upon the financial strengths and distribution reach of Indian partners and backed by insurance expertise of Sompo Japan, Universal Sompo intends to be a diversified player, participating in healthy competition to augment insurance capacity in the country through prudent underwriting, offering innovative and customized Risk Solutions to range of customer segments including Rural and Social sector, utilizing varied Distribution channels. Their bouquet of insurance products includes Health & Critical Illness, Personal Accident & Disability, Home, Motor, Property for individuals, Offices, Shopkeepers Package and other non-life packages for Small Entrepreneurs, besides Employee Benefit, Operational, Project Insurance, Liability and other special products for Corporates. Detailed information on their products and services are available in their product brochures. They aim to provide their customers with peace of mind through advice on Risk Management (pre and post loss), Portfolio analysis, Business Continuity Planning (Business - Non Stop).
Customer Service Commitment
Understanding that Claims service is at the heart of an insured-insurer relationship, their Claims philosophy is to 'to achieve fair and timely settlement through proactive management of each claim in a customer friendly and transparent manner. Their aim is to help their customers quickly tide over the financial loss arising out of the incidence of a covered peril so that they can get back to normal Life & Business As Usual.
Towards this end, Universal Sompo will have in place a slew of operating methodologies and processes primed to give their customers the attention benchmarked to international 'best service standards'. The company will strive to implement its service standard module that sets down time frames for every customer interaction activity. Immediate phone pick-up, prompt return of calls and written communication, with similar guidelines for Policy Issuance and Complaints Redressal.
Their 24 hours Helpline, SMS and web enabled service platform for customer guidance, claim forms, processes, Do's and Don'ts, FAQs, minimal documentation, cashless claim settlement, pan India network of service providers, quality screened partners, on-account payment in case of large loss are some other efforts to ease claimants' anxieties and to make sure that their customers get the best possible service at all times.
Corporate Responsibility
Corporate Responsibility (CR) is about how their core business principles translate into commitments for each of their key stakeholders, Customers, Employees, Business Partners, Regulators, Shareholders, Community and Environment. In line with their mission statement, an important CR issue that they will work to address would be, to develop market leading understanding of safety and risk management in the society - down to the individual property level, providing preventative advice to their customers.
Universal Sompo - The Vision Statement
To emerge as a market leader in their chosen domain by winning customer confidence through superior value and continually enhancing the same.
Mission : To Provide
- World class services and products to their Customers
- Stable returns for their Shareholders
- Stimulating work environment for their employees
- Growth along with Customer Centric Approach
- Highly efficient post claim services to all their customers.
They Shall Retrive
- To disseminate hassle free customer services from their Point of Sale
- To connect with customers for imparting procedures about the after sale services of insurance.
- To ensure prompt action / feedback on Customer grievance
- To monitor and enhance service levels constantly
- To achieve sustainable premium growth and focus on bottom line for profitability.
Why Universal Sompo
DNA / Philosophy
DNA – Indian & Japanese : USGI is hybrid of Indian and Japanese, and therefore, USGI also understands and has the DNA of Japan.
Services
WORLD CLASS SERVICES : World class services and products
COMBINATION : Hassle free End to End solution can be provided to customers for Finance & Insurance
BANK FACILITY : Banks can provide tie up for providing finance facility to their customers.
Training
Employee Development
Technologies
ADVANCED IT TECHNOLOGY : Introducing IT tools for safe driving using Android / iPhone application “Safety Sight” is being considered to add value to customer
Compliance
HARMONY : Only company in the country with public / private partnership
FINANCIAL SUPPORT : USGIC’s bank partner network provides banking finance at attractive terms to their customers
GOING FORWARD : Strong lineage of financial giants with proven track record
Network
Their partner banks are having over 7700 Bank Branches and are aggressive in retail financing.
Communication
CARE YOUR DAILY LIVING : USGI is giving Life Advisory such as “Tips of preparing against Cyclone” to customers when those are essential in timely manner.
SMOOTH CLAIM SETTLEMENT : USGIC’s Claims settlement ratio is at 99.23% and they entertain almost all claims for settlement.
LISTEN TO PEOPLE : There is no dissonance on the claims issues and Channel partner’s view is considered in case of any potential dispute.
CONTINUING RELATIONSHIP :
- Even on renewals, the IMD is not changed and ensures continuity of benefit to Channel partner.
- Connecting with the customers for imparting procedures about the after sales services of Insurance
- Deputing dedicated resources have undergone the grind of rigorous soft sales skills training to maintain the high standards of customers interaction
- Dedicated resources are also trained thoroughly on the retail products with special features of ADD ON covers & the procedure of after sales claims servicing.
SERVICES AT ALL TIMES : Pan India distribution and servicing capability.
Commitment
- Structured meetings by Top executives for improved servicing.
- Company will expand brand visibility through displaying Co-Branded publicity material at strategic position for advancing General Insurance product awareness
Efficient
- Virtual policy issuance of many retail Insurance products.
- On line endorsement issuance
- Automated generated MIS system to their channel partners.
- Claims intimation & registration.
- On line claims status tracking.
- Grievance management.
- All claims are being paid through NEFT/ RTGS procedures, thus reducing TAT for claims payment.
